Privacy Policy

1. Information We Collect

Personal Information

When you use celerisnovexara's financial decision-making platform, we collect information that helps us provide personalized financial guidance. This includes your name, email address, phone number, and financial goals you share with us during account setup.

Financial Data

To deliver meaningful financial insights, we may collect information about your financial situation, investment preferences, and risk tolerance. This data helps us tailor our recommendations to your specific needs and circumstances.

Usage Information

We automatically collect information about how you interact with our platform, including pages visited, features used, and time spent on different sections. This helps us understand which tools are most valuable to our users.

2. How We Use Your Information

Your information serves several important purposes that directly benefit your experience with celerisnovexara. We use your data to provide personalized financial guidance, improve our platform's functionality, and ensure secure access to your account.

Service Delivery

We process your information to deliver the financial tools and insights you've requested. This includes generating customized reports, sending educational content relevant to your interests, and providing customer support when needed.

Platform Improvement

Usage data helps us identify areas where we can enhance user experience. We analyze patterns to understand which features are most helpful and where users might be experiencing difficulties.

3. Data Sharing and Disclosure

celerisnovexara maintains strict controls over how your information is shared. We only disclose your data in specific circumstances that are necessary for service delivery or required by law.

Service Providers

We work with trusted third-party service providers who help us operate our platform. These partners may have access to your information only to perform specific functions on our behalf, such as payment processing or technical support.

Legal Requirements

In certain situations, we may be required to disclose your information to comply with legal obligations, respond to valid legal requests, or protect the rights and safety of our users and the public.

4. Your Rights and Choices

You have significant control over your personal information and how it's used on our platform. We've designed our systems to make it easy for you to access, update, or delete your data as needed.

Access and Portability

You can request a copy of all personal information we hold about you. We'll provide this data in a commonly used format that you can review or transfer to another service if desired.

Correction and Updates

If you notice any inaccuracies in your personal information, you can update most details directly through your account settings. For more complex changes, our support team is available to assist you.

Deletion Rights

You may request deletion of your personal information at any time. We'll process your request promptly, though we may need to retain certain information for legal or security purposes.

5. Data Security and Protection

Protecting your financial information is our top priority. We employ multiple layers of security to safeguard your data from unauthorized access, alteration, or disclosure.

Technical Safeguards

Our platform uses industry-standard encryption to protect data both in transit and at rest. All sensitive information is encrypted using advanced algorithms that meet or exceed financial industry standards.

Access Controls

We maintain strict internal controls over who can access your information. Our team members only have access to the minimum data necessary to perform their specific job functions.

Regular Security Audits

We conduct regular security assessments and penetration testing to identify and address potential vulnerabilities. Our security practices are reviewed and updated continuously to stay ahead of emerging threats.

6. Data Retention and Deletion

We retain your personal information only as long as necessary to provide our services and comply with legal requirements. Different types of data may have different retention periods based on their purpose and legal obligations.

Account Information

Your profile and account settings are retained while your account remains active. If you close your account, we'll delete most personal information within 30 days, unless we're required to retain it for legal purposes.

Financial Data

Financial information you've shared may be retained for up to seven years to comply with financial regulations and tax requirements. After this period, the data is securely deleted from our systems.

Usage Analytics

Anonymized usage data may be retained indefinitely to help us improve our platform. This data cannot be linked back to your personal identity and is used solely for analytical purposes.

7. International Data Transfers

While celerisnovexara operates primarily in Malaysia, some of our service providers may be located in other countries. When we transfer your data internationally, we ensure appropriate safeguards are in place to protect your information.

Transfer Safeguards

All international data transfers are governed by strict contractual agreements that require our partners to maintain the same level of data protection we provide. We only work with providers who meet international privacy standards.

Data Localization

Whenever possible, we store your data within Malaysia or in jurisdictions with equivalent privacy protections. Critical financial information is never transferred to countries with inadequate privacy laws.

8. Cookie Policy

Our website uses cookies and similar technologies to enhance your browsing experience and provide personalized content. You have control over how these technologies are used on your device.

Essential Cookies

These cookies are necessary for our website to function properly. They enable basic features like secure login, account access, and navigation between pages. These cookies cannot be disabled without affecting site functionality.

Analytics Cookies

We use analytics cookies to understand how visitors interact with our website. This information helps us improve our platform and create better user experiences. You can opt out of analytics cookies through your browser settings.

Cookie Management

You can control cookie preferences through your browser settings. Most browsers allow you to block or delete cookies, though this may affect some website functionality.

9. Updates to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you through your registered email address or by displaying a prominent notice on our platform.

Notification Process

For minor updates that don't affect your rights, we'll update the "Last Updated" date at the top of this policy. For substantial changes, we'll provide at least 30 days notice before the new policy takes effect.

Continued Use

By continuing to use our platform after policy updates take effect, you acknowledge and agree to the revised terms. If you don't agree with the changes, you may close your account before the new policy becomes effective.